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Customer Experience | Full Day Session

August 11 @ 9:00 am - 4:30 pm

$995

Customer Experience Full Day Session

Individual Booking 

Dive deep into who your customers are and how they interact with your organisation.  

This workshop uncovers customer drivers, interactions and perceptions of your brand so you can communicate more effectively to them.

Learning Outcomes
    • Gather insights
      About your customers from across the business
    • Map
      Out your current and ideal customer journey
    • Gain business insights
      From customer psychographics
    • Discover customers’ unmet needs
      And how to meet them
    • Identify greenfield opportunities
      And how to approach them
    • Learn user insights
      That will guide strategic decisions
Who would benefit from this session?
    • Companies who need definitive information on their customers
    • Sales and marketing who need to use direct messaging tactics
    • Start-ups who need to give detailed information to investors around customers
Agenda
  1. Theory behind Customer Experience
  2. Break
  3. Define the company based interaction vs customer based interaction
  4. Knowledge of tools, methods and timelines used in interaction
  5. Use empathy mapping to understand customer perception of brand
  6. Break
  7. Walk through the content
  8. Develop plan to move forward
  9. Finish up

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Details

Date:
August 11
Time:
9:00 am - 4:30 pm
Cost:
$995
Event Category:
Event Tags:

Venue

The Studio
Level 6, 11 York Street, Wynyard
Sydney, NSW 2000 Australia
Phone:
(02) 8985 9499
Website:
www.persuaders.com.au

Organiser

Persuaders
Phone:
(02) 9895 9499
Email:
hello@persuaders.co
Website:
persuaders.com.au

(02) 8985 9499

Request a call when it suits you

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Suite 4/535 Crown St
Surry Hills NSW 2010
Australia